Contact us
Student Accommodation is located in the Student Services Hub, within the Claus Moser building. We are a friendly and helpful team who aim to make your stay at Keele as enjoyable as possible.
We currently encourage you to use the following ways of getting in touch with us:
| Email us | accommodation@keele.ac.uk |
| Phone us | Please try to email us before phoning us if your enquiry can wait a short time for us to respond - doing this will leave the phone free for the students who are in the most urgent need of support +44 (0) 1782 734481 |
|
Complete a form |
Complete an enquiry form |
Key collections and returns
For collections: Please arrange a time for key collection by emailing accommodation@keele.ac.uk.
For returns: Please email accommodation@keele.ac.uk to advise us when you plan to deposit your keys.
Other useful contacts
- Maintenance: you can report non-emergency maintenance issues at servicedesk.keele.ac.uk
- Accommodation Fees/Invoices: the Income Office are able to help with payment queries at finance.income@keele.ac.uk or +44 (0) 1782 733052 If you have a query regarding the cost of your room, contact the Student Accommodation Team
- Issues with other students in your accommodation: If you are having problems with your housemates or noise, you can contact Residence Life for help at 01782 734481 or make an appointment
- Campus Safety: Available 24/7. Contact the team on 01782 733999.
UUK Code of Practice
Keele University accommodation is approved by the Universities UUK Code of Practice, which aims to ensure that students enjoy good quality accommodation. All of our residences must comply with the regulations set by the Universities UK (UUK) Code of Practice for the Management of Student Housing.
