How to apply for a permit
First Parking System
The landing screen looks like this:
After clicking the ‘Sign In or Create new’ you come to the log in or apply screen below:
There are three options:
- Make a NEW application
- Login to review your existing account
- Resolve a forgotten password
Selecting ‘New application’ brings you here:
This stage is the eligibility checker. You will be asked a series of questions to check if you meet the eligibility criteria for the range of permits available.
You will only be able to proceed to the application stage if you are able to indicate you can provide the relevant evidence.
If you fail to meet the criteria, you will get a message to say you’re are not eligible You can repeatedly select Reset to check your eligibility against all permit types.
Once you have established your eligibility and indicated you can evidence your eligibility, only then will you be invited to apply.
The first stage of the application process is to set up your Keele:First Parking account
We will only process applications made from a valid Keele email. You choose your own password and are allocated a unique application number straight away.
You are now at the Application stage.
You must provide all information and upload the evidence requested for the Parking admin team to assess your application.
You do not need to do this in one session - until you press submit your application is in draft and you can edit it.
Once submitted its status is set to ‘awaiting approval’. Whilst an application is awaiting approval it will be locked to you and you can’t make any further changes.
Applications are NOT assessed until their status is ‘awaiting approval’.
The next stage could be one of 3 scenarios:
You provided all evidence of eligibility.
Your status is changed to Manager Approved – still not valid to park. You still can’t make any changes to the permit details.
Students and non-payroll staff - you’ll be emailed with details of how to make payment.
Once the payment is verified your status will change to Fully Approved - you’ll receive a further email informing you that you may now park on campus.
Once fully approved the permit record is unlocked again so, if you need to change your vehicle details (or make other changes) you may do so.
When you submit any changes the status changes to Applicant Updated and it becomes locked to you. It s not valid to park at this point.
The admin team will assess the changes. They will be in touch by email if more information is needed or will send you an email to confirm status is Fully Approved again.
You are only valid to park when you are at Fully Approved status so when making changes allow 1 working day for the Admin Team to re-approve.
The admin team will be in touch to ask you for any missing information, evidence or queries in order to assess your application.
Your record will be unlocked whilst you provide relevant information.
This will lead to either becoming Approved or an Unsuccessful application.
If your application is unsuccessful, you will have the right to appeal.
The appeals process is fully explained on the Keele website and you will receive emails outlining what to do next.
If you appeal is successful you will become Approved.
If your appeal is unsuccessful, the decision is final and you will not be able to make a second application.
