Comments, compliments and complaints
We value and recognise the importance of our customer comments, compliments and complaints as they help us to improve the service we provide.
We hope you are enjoying your time on campus. Your Staff Housing is there to make sure that everything runs smoothly, but sometimes we don't get it right and sometimes things can go wrong.
Feedback
You can let us know your comments or compliments by completing our feedback form.
- To let us know what you think about our service
- You have ideas on how we can improve
- You would like to let us know that you are pleased with the service or facilities
Complaint
If you want to make a complaint, please tell us as quickly as possible so that we can sort things out as soon as possible by contacting us at: accommodation.staffhousing@keele.ac.uk or 01782 734330
What you can expect from the complaints procedure
- You will be kept informed about progress in resolving the issue
- All complaints are taken seriously and every effort will be made to resolve things as soon as possible
- If you make a serious complaint, it will be handled with sensitivity and confidentiality
- All feedback will be used to assist with our ongoing improvements