Maintenance and pest control
All maintenance, repair and pest requests should be logged via the Service Desk (use self-service portal).
If you spot that something isn't working as it should, please log this via the Service Desk - the sooner we know about it, the sooner we can fix it.
- Log in to the Service Desk
- Use the search bar and include the word repair in your search.
- Choose the type of repair
- Complete and submit the form
Alternatively
- Log in to the Service Desk
- Choose the 'Campus' tile
- Next choose ‘Accommodation’ and then ‘Student Accommodation’
- Choose 'Report a buildings maintenance issue' (and choose the type) from the options on the right
- Complete and submit the form
Want to know how the repair is progressing? Log back into Service Desk and check on the logged repair
Contact 24 hour Campus Safety on 01782
The Estate Service Desk receives over 17,000 work requests a year. In order for us to prioritise our work we use the following matrix:
|
Classification |
Category |
Definition |
Target attendance time |
| 1 | Emergency | Failures or defects causing or likely to cause widespread disruption, injury to persons, serious damage to building fabric, services, equipment or property. Emergency work will take priority over all other categories of work. |
Within 2 hours |
| 2 | Urgent |
Failures or defects, which do not present a serious risk of damage or injury, but will cause considerable disruption and inconvenience. | Within 24 hours |
|
3 |
Priority |
Normal repairs, which are unlikely to cause a high degree of inconvenience or risk to person or property, but if left unattended may escalate to cause serious damage / risk in the short term | Within 7 days |
|
4 |
Routine |
Normal repairs which are unlikely to cause a high degree of inconvenience or create any risk to persons or property. | Within 14 days |
|
5 |
Cyclical |
As described in 4 above, but can be deferred to enable the work to be batched and planned on a regular basis. | Within 6 weeks |
Occasionally, due to circumstances beyond our control, there may be the need to treat for pests, such as wasps or ants.
If you want to report an infestation, please click on the report a maintenance, repair or pest request button at the top of the page and click on the report a pest issue button.
We will then contact a specialist company who will remove the infestation. The time taken for this work will vary depending on the type of pest.
In the event of faults/maintenance requests not being carried out within the above periods there are 2 ways you can request an update.
- Email estates@keele.ac.uk quoting the Service Desk reference number (starting with I)
- Log back in to the Service Desk click on My Self Service and then My Requests. Select the relevant request and type in the Add Reply box