MAN-20053 - Module Specification
Keele Business School
Faculty of Humanities and Social Sciences

Programme/Approved Electives for 2024/25

Available as a Free Standing Elective

Co-requisites

None

Prerequisites

None

Barred Combinations

None

Description for 2024/25

This module establishes and explores nature and critical importance of effective operations and quality management. It examines the implications of choices in operations design, service/product design, operational planning and control and quality management systems in service, manufacturing, government and third sectors.

Too often, the management of operations and quality is seen and presented as a technical subject. The approach in this module though focuses on the nature of quality and uses quality and improvement as a lens to explore effective and efficient management of operations processes. It therefore provides students with an insight to effective service and product delivery, and reflective capabilities to understand the consequences of different decisions in the design of services and products, and their operational processes.

To introduce students to key concepts and issues in operations and quality management.
To enable students to critically analyse and evaluate concepts and techniques of operations and quality management within a range of different organisational contexts.
To stimulate self-reflection amongst students and facilitate critical reflections on operations and quality grounded in broader societal discourses.

Intended Learning Outcomes

Explain and evaluate the role of operations, process and quality management as a pervasive issue in public, private and not for profit organisations, and the contribution of effective design, planning, control and quality management to the future development of such organisations: 1,2
Integrate the theory and practice of operations and quality management and apply them in a range of operational contexts: 1,2
Identify and assess the wider critical and societal perspectives on quality and quality management such as their impact of accreditation and certification schemes and their contribution to Corporate Social Responsibility and sustainability concerns: 1,2
Evaluate the tools and processes available for delivering quality of service and product in a contemporary business context: 1,2

Study hours

Lectures: 10 hours
Tutorials: 10 hours
Preparation for tutorials: 10 hours
Group online-video assignment research and production: 40 hours
Other private study: 80 hours
Total: 150 hours

School Rules

None

Description of Module Assessment