Programme/Approved Electives for 2024/25
None
Available as a Free Standing Elective
No
This module is part of the professional skills strand. It establishes the concepts of verbal and non verbal communication and applies these to a wide variety of situations likely to be found in veterinary practice.This module addresses aspects of the following RCVS competencies (RCVS, 2020):9. Demonstrate situational awareness through navigating and responding to the economic and emotional context in which the veterinary surgeon operates (resilience training, recognising anxiety and stress and seek support).11. Demonstrate commitment to learning and professional development, including recording and reflecting on professional experience and other learning aimed at improving performance and competence (reflections)12. Engaging with self-audit and peer-group review processes in order to improve performance.17. Communicate effectively with clients, the public, professional colleagues and responsible authorities, using language appropriate to the audience concerned.18. Demonstrate inclusivity and cultural competence and encourage diverse contributions within the workplace. 19. Work effectively as a member of a professional/inter-professioonal team, fully recognising the contribution of each professional, and demonstrate an understanding of cognitive diversity. 20. Prepare accurate professional records and case reports, in a form appropriate to relevant audiences. 21. Communicate clearly and collaborate with referral, diagnostic and other professional services.
Aims
The aims of this module are to: 1. To further develop skills of reflective practice and reflective writing and begin to apply this to personal development, communication skills and wellbeing. 2. To introduce a range of methods of communication and develop core professional and communication skills3. Explore the role of empathy in communication in clinical practice
Talis Aspire Reading ListAny reading lists will be provided by the start of the course.http://lists.lib.keele.ac.uk/modules/vet-20007/lists
Intended Learning Outcomes
1,3Understand the importance of effective communication and demonstrate a range of methods of communication relevant to veterinary practice: 1,3Explore the role of communication in client-centered veterinary practice and the ethical obligations of the veterinary surgeon in this context: Demonstrate the ability to record and reflect on professional experience, professional skill acquisition and competency development in the context of improving performance and committing to professional development: 2Apply a range of personal development techniques for optimising performance, wellness and stress management: 2
Lectures - 12 hoursTutorials - 24 hoursWorkshop - 3 hoursSupervised online study (GOAL) - 6 hoursIndependent Learning - 105 hours
Description of Module Assessment
1: Video Tape weighted 30%Verbal Communication Skills AssessmentAudio recording of verbal communication skills in role play format (4 minutes audio recording)
2: Report weighted 40%Written Reflective ReportReflective writing report to evidence engagement with personal and professional development. Word count 1,000 words.
3: Website weighted 30%Informative media postInformative written blog for clients from a veterinary practice providing evidence of written communication skills and engagement with client communication in a clinical setting. Word count 700 words.