Faculty of Medicine and Health Sciences Interview Guidance

Thank you for applying to study at Keele University and selecting an interview date.  Keele University will be conducting all interviews through Microsoft Teams.

You will receive a Microsoft Teams invite confirming your interview date and time slot(s) no later than 24 hours before your interview.  Please ensure you check your Junk/Spam folders if the invite does not appear in your inbox.  Also, please note when you accept the invite the email may disappear, but the link should go into your calendar (quite common with Outlook and Google email accounts, but please ensure that you check this) or even in your 'Deleted' folder.

How to access Microsoft Teams interview

Please click here for instructions on how to access your Microsoft Teams interview.  Please note we do not allow any changes to the background setting during your Microsoft Teams interview.

You will need to have access to a computer or laptop with webcam and microphone, and have a reliable internet connection.  It is possible to use a tablet/smartphone with video call capability for the interview, however you would need to download the Microsoft Teams app.  

Please ensure that you choose a suitable location to complete your interview - this should be quiet and you should ensure that you are not disturbed for the duration of the interview.  Please wear whatever you feel comfortable in for your interview.  If you are under 18, an adult should be in the house with you at the time (although not present at the interview).  We advise that you use Microsoft Teams with family or friends beforehand, using the location and equipment you plan to use at interview, to ensure everything is in working order.

Issues during interviews - Please note you must let your interviewers know immediately if you are having technical or medical/personal issues during your interview. If you choose to continue with the interview and fail to notify the interviewers, we will be unable to reschedule the interview.

Below you will find some guidance on how to resolve the most common technical issues:

Issue How to resolve the issue

Unable to join interview

If the above instructions on how to access your Microsoft Teams interview do not work, you must immediately contact the Student Recruitment Events Team on 01782 731806 (or email applicant.interviews@keele.ac.uk if you cannot make contact via telephone).

Camera not working

Make sure you have the latest Windows update or Mac OS update and Teams app version installed.

Ensure all other apps are closed that might be using the camera e.g. Skype or FaceTime.

Check device permissions: Settings > Privacy > Camera > Camera access for this device is turned On (If the setting is already turned on, turn the setting off then back on again).

Restart device.

Audio not working

Make sure you have the latest Windows update or Mac OS update and Teams app version installed.

Ensure all other apps are closed that might be using the microphone e.g. Skype or FaceTime.

Make a test call: Settings > Devices > Select Make a test call under Audio devices.

Check device permissions: Settings > Privacy > Microphone > Microphone access for their device is turned On (If the setting is already turned on, turn the setting off then back on again).

Restart device.

Internet connection disrupted

Choose the right Wi-Fi bandwidth.

Move your device closer to the router.

Check your speed.

Update your device.

 

What to expect at your interview 

During your Microsoft Teams interview you will be expected to have your camera on throughout (unless instructed to switch the camera off by the interviewer), otherwise we will not be able to conduct your interview.  You need to join the Microsoft Teams meeting 5 minutes before your allocated interview time, where you will be let in at the exact time of your interview slot, to ensure we can carry out the ID check with minimum delay.  You will need to provide an original Photo ID document to the camera.  The following forms of Photo ID can be accepted:

  • Passport (can be expired)
  • Driving Licence (Full or Provisional)
  • Student ID Card
  • Biometric Residence Card
  • CitizenCard

​If we cannot carry out this ID check, your interview will not continue and you may not be offered an opportunity of an alternative date. Please contact us prior to your interview date if you have any queries about the type of ID that will be accepted.

To ensure all interviews keep to schedule on the day we will be unable to accommodate late arrivals at short notice.

Once your ID check has been completed, the interview will commence (further course information about your interview can be found below).  Following your interview, you will normally receive a decision within 14 working days, however during our busier months it may take a little longer. For some courses you may have to wait longer if you are placed on a reserve / waiting list, which we will contact you about.

Additional Information 

If you need any additional support or adjustments for your interview please email the Student Recruitment Events Team on applicant.interviews@keele.ac.uk confirming details of your request 1 week before your interview date. This is a separate process to declaring any additional support which you will have  entered on your UCAS application.

Please upload any copies of your completed qualifications (including GCSEs and any higher level qualifications) to the applicant portal before your interview date. If any certificates are in a previous name, you will also need to upload evidence of the name change (e.g. marriage certificate/change of name deed). Please name each file that you upload according to the document it contains.

Communication and attendance at interviews are an important demonstration of your professionalism. If there are circumstances which mean that you are unable to attend your interview date or you no longer wish to be considered for the course, please contact the Student Recruitment Events Team on 01782 731806 or email applicant.interviews@keele.ac.uk as soon as possible. You will need to provide sufficient evidenceof the reason why you need to reschedule and this must be communicated in a timely manner. You may not be offered an alternative interview date if you fail to attend without good reason or sufficient notice. If we can reschedule your interview, please note you can only do so once. 

In the meantime, good luck and we look forward to meeting you at your interview. Please click here to see our interview policy. If you have any other queries in relation to your application, please contact Admissions on 01782 734010 or email admissions@keele.ac.uk 

Specific information about your interview can be found below under the relevant course.

Undergraduate Programmes

Postgraduate Programmes