Report a fault
The Estates Help Desk provides a central point of contact for all customers to request maintenance repairs and progress their job requests.
Anybody requesting work will be asked for the following details:
- Originator (Name)
- Department
- Contact Telephone number
- Building
- Location (Level and Room number)
- A clear description of the fault / defect
- Valid Rechargeable Account Code (where applicable)
Please see the the following sections to find out how to report maintenance requests.
To report a maintenance request please log it on the Self Service Desk
In the case of an urgent maintenance request please call The Estates Helpdesk on 01782 733137 (Monday - Friday 8am -5pm)
For Emergency Out of Hours Service then please call Security on 01782 733004
The Helpdesk Team will assign the job to the relevant trades team.
You can report a fault in the following ways:
- Contact a Building Reception
- IC1 External - 01782 667000 Internal - 33778
- IC2 External - 01782 667098 Internal - 33779
- IC3 (no reception) contact IC4 reception
- IC4 External - 01782 443000 Internal - 33842
- IC5 (no reception) - contact IC4 reception
- IC6 - use the Self Service Desk
The IC buildng receptionist, will contact the Help Desk on your behalf to arrange and required actions.
To report a maintenance request please log it on the Self Service Desk
In the case of an urgent maintenance request please call The Estates Helpdesk on 01782 733137 (Monday - Friday 8am -5pm)
For Emergency Out of Hours Service then please call Security on 01782 733004
The Helpdesk Team will be in touch to arrange a suitable appointment for a member of the trades team to attend.
For more information why not take at look at the Staff Housing Pages
Responding to your request
The Estates Help Desk receives over 17,000 work requests a year. In order for us to prioritise our work we use the following matrix:
|
Classification |
Category |
Definition |
Target attendance time |
| 1 | Emergency | Failures or defects causing or likely to cause widespread disruption, injury to persons, serious damage to building fabric, services, equipment or property. Emergency work will take priority over all other categories of work. |
Within 2 hours |
| 2 | Urgent |
Failures or defects, which do not present a serious risk of damage or injury, but will cause considerable disruption and inconvenience. | Within 24 hours |
|
3 |
Priority |
Normal repairs, which are unlikely to cause a high degree of inconvenience or risk to person or property, but if left unattended may escalate to cause serious damage / risk in the short term | Within 7 days |
|
4 |
Routine |
Normal repairs which are unlikely to cause a high degree of inconvenience or create any risk to persons or property. | Within 14 days |
|
5 |
Cyclical |
As described in 3 above, but can be deferred to enable the work to be batched and planned on a regular basis. | Within 6 weeks |