Aikaterini Koskina

Biography

I joined Keele University in 2009, having previously worked for a number of years in British academia.

I have a PhD in HRM and industrial relations from Keele University. Prior to this, I gained an undergraduate degree (BA Hons) and four postgraduate degrees (MA, MRes, PgC, MSc) from various British universities, including UMIST and Keele University. I am a Chartered member of the CIPD, a Senior Fellow of the HEA and a member of the BPS (Level A & B). I am also a member of the Academy of Management and the British University Industrial Relations Association.

I have taught HRM to undergraduate and postgraduate students and have supervised a range of student research from undergraduate to postgraduate level. I have acted as an external examiner for a number of British and European Universities and as a reviewer for a series of international journals and textbooks.

In my current role as the Director of Education of the Business School, I have responsibility for the strategic leadership of all aspects of education provision within the school, including quality, standards, enhancement activities and curriculum design both at undergraduate and postgraduate level.

Research and scholarship

I welcome PhD applications in the broad areas of HRM and experience of work in national and international contexts with a particular focus on front-line employment.

My main research interests lie in the following areas;

• HRM and experience of front-line work: work organisation and management control in contact and call centres; work organisation and management style in small-to-medium size enterprises; emotion management in contact and call centres; high commitment management and performance management in customer service work.
• International human resource management: diffusion of employment and management practices in multinational enterprises; influence of institutional and contingency factors on the management and employment of customer service work in organisations of different national origin.

I am also interested in issues pertaining to gender equality (e.g. pay and career development, sexual division of labour and work-life balance) and the student psychological contract (e.g. formation and experience, breach and violation).