Student Services

If they need to talk to someone, whether it’s about studies or life outside of them, we have a Student Experience and Support team based within every Faculty, including a member of the team dedicated to every School.

Student Experience and Support are part of Student Services, and work closely with teams such as Counselling and Mental Health, Disability Support & Inclusion and the Chaplaincy to ensure all students can easily access the support they need.

Visit this web page to find out about the team in their Faculty and how students can get in touch with them. 

If your child is an international student, our Student Experience and Support team are dedicated to helping them with specialist visa and immigration advice, and support is also available from our Immigration Compliance and Advice team.  

Our Disability Support & Inclusion team is here to support and advise all students with a disability, including specific learning difficulties, mental health and wellbeing issues and with physical and/or unseen disabilities. They can support students before they begin their studies, and throughout their time at Keele, so please encourage your child to get in touch. Find out more on the Disability Support and Inclusion web pages. 

Counselling and Mental Health Support is a multi-disciplinary team which can provide one-to-one counselling, group sessions and workshops alongside advice on emotional health. For more information, please visit our Counselling and Mental Health web pages.

Keele also works with Health Assured to provide all students with access to a 24-hour confidential helpline and digital resources to help them through any of life’s issues or problems. This service is sometimes called a ‘Student Assistance Programme’. 

Find out more about Health Assured here. 

Keele is a diverse, multicultural and multi-faith community. Everyone is welcome - whether you recognise a particular faith or not!

We have four Chaplains here to serve and support everyone on campus. They're always willing to chat through problems with you in much the same way as other support teams do - pastorally, spiritually, and emotionally - and they're also more than happy to talk about topics which don't involve faith or religion!

We also have faith spaces on campus: the Christian Chapel, the Islamic Centre, and an area set aside for private prayer and reflection whatever your beliefs. We also have active faith student communities who will be sure to welcome you. 

Find out more on our Faith web pages.

All students that live on campus benefit from our Residence Life programme. Our Residence Life team are here to look after them, and this includes a team of friendly and experienced Resident Advisers (RAs for short) in every halls of residence on campus. RAs are fellow students who are experienced in halls life and how to support other students. You can find out more about Residence Life here. 

We're sure this topic will be on your mind. Our dedicated advisers know the tools and tips to help students navigate the world of money. They can advise students about the scholarships and bursaries they may be eligible to apply for during their time at Keele, as well as the funds that are there to help if they're ever in financial hardship. 

We love how diverse our Keele community is!

Everyone is welcome at our University and we want to ensure that everyone, whoever they are, whatever they study or wherever they live, feels safe, supported and accepted. And we talk about this all year round - we call it our #NeverOK message. 

Alongside this, we have dedicated members of the team to support those who associate with particular student groups, for example those who are:

LGBT | mature students | have been in care | have caring responsibilities for someone else | are estranged from their family/friends | asylum seekers or forced migrants

Find out more information about support for particular groups of students on these web pages.