Frequently asked questions answered

All events after the 3rd of the month are paid the penultimate working day the month after.

So if you worked an event on the 6th of April, because this falls after the third of the month, you will be paid this on the penultimate working day at the end of May.

Do you have a timesheet waiting for you in Student Temp? If you haven’t sent this back to us, you won’t be paid.

All Student Ambassadors are given jackets at events if they require one. These are not yours to keep and should be handed back to Student Recruitment staff after the event.

If you don’t have a Student Ambassador t shirt and this is your first shift please email us with what size you require. You will need to come and collect this t shirt from us at IC2 Building Mon-Fri between 09:00-16:30.

1. Log into your Student Temp profile
2. Click on the 'Timesheets' section and then 'To Submit'.
3. Check your timesheet(s) to make sure it is correct by clicking the 'edit' button in the action subheading. Please be sure to check you have a 20 minute unpaid break added in, if you have worked over 6 hours. If you need to amend your work times, or add a 20 minute break, please do so and then click 'update' at the bottom of the page.
4. Go back to the 'To submit' section, click on the timesheet in the left hand column and and press 'Submit'

Log into your Student Temp account, you will have all the information regarding the job waiting for you in there.

Please note you will always be provided with the event organiser’s contact details. They are your first point of contact for events. If for some reason they cannot be reached, then call the Student Ambassador phone.

The majority of our offsite events that require a taxi are for Higher Horizons+ and we have a specific travel policy for this.

You will get paid for the time it takes to get to your event from Keele, not your home address.

We calculate this on google maps, and we will add this onto your timesheet for you after you have worked the event (there and back).

The time you will find on Student Temp is the event start and end time so please ensure you can also work with travel time included.

If the event was 30 minutes from Keele this half an hour would be added onto your timesheet (before start and after end time) after the event.

If you are ever stuck in traffic or have taxi troubles which mean you get back later than you should have, you need to text/email the Student Ambassador team the same day and let us know. We will then review if you are entitled to more pay.

You must let us know if your bank, phone or address details have changed. This is really important!

If your phone number is incorrect you will not receive any job offers on Student Temp, as they are originally sent by text. If your bank details have changed, your payment will bounce back. Finally, your payslips and contracts will be issued to you via your address provided to us; we need to ensure you receive these documents.