You said, we did

At Keele, we’re committed to delivering an outstanding student experience based on real student feedback. Read about recent improvements that we have made thanks to your feedback.

Digital bus timetables

We listened to your feedback about the need for clearer bus information on campus and introduced bus totem signs on campus. These signs provide clear and concise information about schedules and destinations, helping you to plan your journeys with confidence. Thank you for sharing your feedback with us.

New launderette supplier

Following student feedback about our previous launderette supplier for our Halls of Residence, we have moved to a new supplier, WASHCO, with effect from September 2024. Benefits of using WASHCO include that the wash cycle already includes detergent and fabric conditioner, helping you save money and ticking two things off your shopping list! You can also see if machines are free before you head down to the launderette, and the machines use the latest cashless technology, meaning you can pay with credit or debit cards, as well as from your phone.

Car parking improvements

We've introduced the ability to park and stay all day across 387 spaces on overflow car park A3, and installed signage to help you get from there to the centre of campus via either a woodland walk or roadside footpaths. Car park A3 is charged at £3 for up to eight hours, or is free for those with a valid Keele parking permit.

New bus service

Sustainable travel options between Keele University and Newcastle-under-Lyme have received a boost thanks to the launch of a new bus service. From September 2024, Service K, operated by D&G Bus, links the Science and Innovation Park at Keele with Chesterton for the first time via the Keele campus, Silverdale, Knutton and Waterhayes.

We have introduced principles of inclusive education across all our teaching provision. Comprehensive resources have been provided to teaching staff to ensure inclusivity is at the heart of our approach.

To enhance accessibility and deliver a better student experience, we’ve transitioned our Keele Learning Environment (KLE) to Blackboard Ultra. This upgrade ensures compatibility across all devices and includes minimum standards for staff designing and using the platform.

We’ve introduced clear guidelines on the use of AI in assessments, and have developed resources and workshops to help students ethically incorporate AI into their learning practices.

Teaching quality

Our staff are now engaged in peer observations and reviews of teaching materials. This initiative fosters the sharing of good practices and ensures high-quality teaching across the university.
Students are actively involved in reviewing the learning and teaching experience on their modules, ensuring their voices shape the curriculum and delivery methods.

Student voice

To gather feedback more effectively, we’ve implemented consistent mid-module evaluations. This allows us to act on student insights earlier and enhances communication through various group meetings.
Our student voice system has been redesigned to include a broader range of student perspectives, ensuring we continue to improve the student experience collaboratively.

Academic support

Every school now has a dedicated Student Engagement and Retention Lead to proactively support students and ensure no one is left behind.
We’ve created a suite of new academic and digital skills resources to support students in their studies.

Careers and placements

We’ve made significant investments in staff to facilitate placements and work-related projects across all undergraduate programmes, preparing students for the professional world of work.

Course feedback

We are also keen to act on feedback provided for particular courses, and have detailed how we have acted on some of this feedback in the accordions below.

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Allied Health Professions

Nursing & Midwifery

Faculty of Natural Sciences

Life Sciences

Psychology

Chemistry and Medicinal Chemistry

Forensic Science

Physics and Astrophysics

Computing and Maths

You said: Computing and Maths students said they wanted better feedback on their work and a better understanding of how we mark it.
We did: We now have devoted time in every module to explain assessment, marking and feedback.

You said: Computing and Maths students said that, in some cases, especially in their first year, they saw some overlap between their A-levels and their modules, and in those cases they would like to be challenged more.
We did: We are creating more challenging and advanced, but optional, tasks for those cases and for those students who come with A-level subject knowledge.

You said: Computing and Maths students said they needed a break in long taught sessions.
We did: We are now allowing at least a 10 minute break for every hour of teaching.

You said: Computing and Maths students said they wanted to see more real-world applications of what they were learning in their modules.
We did: We are adding more real-world case studies and examples from our research involvement with industry partners into module content.

You said: Computing and Maths students said they wanted better integration of practical/tutorial sessions and lectures.
We did: We are now making additional effort to explain how practical/tutorial sessions relate to lecture content, and also explain how they are relevant to assessments.

You said: Computing and Maths students said that, on some occasions, they cannot see how module topics relate to each other.
We did: We have included a roadmap in modules to show how topics that are being covered each week fit with the overall module structure.